Include your board’s name and what you were trying to do. We reply within two business days.
IT, security and legal inquiries
For security reviews, data processing questions, privacy requests or legal notices, email support@mainspringboard.com with “IT / Legal” in the subject, or write to our privacy team at privacy@mainspringboard.com.
Common questions
I didn’t get my sign-in email.
Check spam and promotions folders, then ask your board admin to confirm the email address on your invitation. Sign-in codes expire after an hour; request a new one from the sign-in screen.
How do I join my board?
Your board’s admin invites you by email. Open the invitation on your phone and sign in with the same address.
Who can see my information?
The members and staff liaisons of your own board see shared board work. Private notes stay private to you. Other boards never see your data. See the Privacy Policy.
What happens to my LinkedIn file?
It is read on your phone only. The app keeps the company names you pick and their connection counts, and discards everything else before anything is uploaded.
Is meeting audio stored?
No. Audio is deleted as soon as the transcript comes back. Your board keeps the transcript and the minutes your approver publishes.
How do I stop notifications?
On your phone, open Settings → Notifications → Mainspring.
How do I delete my account?
In the app: My MBA Profile → About & legal → Delete my account. Details are on the Data & Account Deletion page.
I’m a board admin and need to change who runs the board.
As primary admin, open Members, choose the person and change their role to primary admin.
How do we add audio hours?
A board admin can upgrade to the Committee Pack (20 hours a month) or Enterprise Governance (100 hours a month) when the board reaches its limit. For more, email support@mainspringboard.com.